Policies

1. Scope and Controller

• ERYTH LLC is the business or controller responsible for the personal information described here, except where another party acts independently.
• This policy applies to the three ERYTH domains listed above. It does not apply to third-party sites or services governed by their own notices.

2. Information We Collect

• Identifiers and contact information: name, email, telephone number, billing and shipping address, account credentials, and customer ID.
• Transaction information: products viewed or purchased, order value, payment status, discounts, refunds, subscription status, and customer-service history. Full payment-card details are generally processed by payment providers rather than stored by ERYTH.
• Device and internet information: IP address, browser, device identifiers, operating system, language, approximate location, referring pages, Site activity, and cookie or advertising identifiers.
• Preferences and communications: marketing preferences, survey responses, product preferences, reviews, social interactions, and communications with ERYTH.
• User content: photographs, videos, testimonials, reviews, or other material voluntarily submitted.
• Inferences: likely interests or preferences derived from interactions, where permitted.
• Sensitive information: ERYTH does not intentionally request medical records, precise geolocation, government identification numbers, biometric information, or other sensitive data through ordinary shopping functions. Do not submit unnecessary sensitive information.

3. Sources

• Directly from you when you order, subscribe, create an account, contact support, submit content, or participate in promotions.
• Automatically from your device through cookies and similar technologies.
• From service providers and business partners, including commerce platforms, payment processors, logistics providers, analytics providers, advertising platforms, fraud-prevention services, and referral partners.
• From public sources or social platforms when you engage with ERYTH publicly.

4. Purposes of Processing

• Provide the Sites, accounts, checkout, orders, delivery, returns, customer support, and subscriptions.
• Authenticate users, process payments, prevent fraud, secure systems, and enforce policies.
• Send transactional notices, subscription reminders, safety notices, and service communications.
• Send marketing where permitted and honor opt-outs.
• Personalize content, understand Site performance, measure campaigns, and improve products and customer experience.
• Maintain records, comply with legal obligations, establish or defend claims, and protect ERYTH, customers, and the public.
• Conduct corporate transactions such as financing, reorganization, merger, acquisition, or asset sale, subject to appropriate safeguards.

5. No Sale of Personal Information

• ERYTH does not sell personal information for money.
• ERYTH does not knowingly sell or share personal information for cross-context behavioral advertising as those terms are defined under applicable California law.
• ERYTH may disclose information to service providers and contractors that process it for defined business purposes, such as payments, hosting, fulfillment, shipping, analytics, email, SMS, subscriptions, fraud prevention, customer support, and legal compliance. These operational disclosures are not intended as sales.
• If ERYTH’s advertising or analytics practices change in a way that constitutes “sale,” “sharing,” or targeted advertising under applicable law, ERYTH will update this policy and provide required opt-out mechanisms before or at the time required.

6. Categories of Recipients

• Commerce and website-hosting providers.
• Payment processors and fraud-prevention providers.
• Warehouses, fulfillment providers, customs intermediaries, and carriers.
• Email, SMS, subscription, customer-support, survey, and review providers.
• Analytics, measurement, and advertising providers, subject to consent and opt-out settings.
• Professional advisors, insurers, auditors, regulators, law enforcement, courts, and counterparties when legally appropriate.
• Successors or transaction participants in a merger, financing, restructuring, sale, or transfer of all or part of the business.

7. Subscriptions and Marketing

• We retain the information needed to administer an active subscription, including contact, order, delivery, renewal, payment-token, preference, and customer-service information.
• You may cancel a subscription under the Subscription Terms. You may opt out of promotional email using the unsubscribe link and opt out of promotional SMS by replying STOP or using another provided method.
• Transactional communications necessary to complete orders, administer subscriptions, provide safety notices, or respond to requests may continue after a marketing opt-out.

8. Cookies and Similar Technologies

• We use essential technologies to operate checkout, accounts, security, fraud prevention, and preferences.
• With consent or where otherwise permitted, we may use analytics, functionality, and advertising technologies.
• More information and controls appear in the Cookie Policy and cookie preference center. We will honor legally required universal opt-out signals when applicable.

9. Retention

• We retain personal information only as reasonably necessary for the disclosed purposes, including order fulfillment, subscriptions, warranty and safety records, accounting, tax, fraud prevention, dispute resolution, and legal compliance.
• Indicative periods, subject to legal and operational requirements: account data while active plus [INSERT PERIOD]; transaction and tax records [INSERT PERIOD, often 7 years after counsel/accountant review]; customer-support records [INSERT PERIOD]; marketing suppression records as needed to honor opt-outs; cookie data according to the cookie table.
• Information may be retained longer when required by law, litigation hold, product-safety obligations, chargeback defense, or legitimate security needs.

10. Security

• ERYTH uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information.
• No system is completely secure. Customers should use unique passwords and notify ERYTH of suspected compromise.
• Where required, ERYTH will investigate and provide notices concerning qualifying personal-information breaches.

11. Your Privacy Rights

• Depending on residence and applicable law, you may have rights to access, know, correct, delete, obtain a portable copy, restrict or object to processing, withdraw consent, opt out of targeted advertising or certain disclosures, and appeal a decision.
• You may exercise a request by emailing support@erythminerals.com with the subject “Privacy Request” or using [INSERT WEBFORM URL].
• We may verify identity and authority before completing a request. Authorized agents may be required to provide proof of authorization.
• We will not unlawfully discriminate against you for exercising privacy rights. Some requests are subject to exceptions, including transaction, security, legal, product-safety, recordkeeping, and free-expression exceptions.

12. California Notice

• Where the California Consumer Privacy Act applies, California residents may have rights to know, access, correct, delete, and obtain information about categories of personal information, sources, purposes, recipients, and disclosures; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive non-discriminatory treatment.
• ERYTH states that it does not sell or share personal information as described above. ERYTH will recognize Global Privacy Control where legally required.
• For the preceding 12 months, ERYTH may have collected the categories listed in Section 2 and disclosed them to the operational recipients listed in Section 6 for business purposes.

13. Children

• The Sites are not directed to children under 13, and ERYTH does not knowingly collect personal information from children under 13. Products should be purchased and administered to minors only under appropriate adult and healthcare supervision.
• If we learn that we collected a child’s personal information unlawfully, we will take appropriate steps to delete it.

14. International Processing

• ERYTH is based in the United States. Information may be transferred to and processed in the United States and other countries that may have different privacy laws. We use legally appropriate safeguards where required.

15. Changes and Contact

• We may update this policy to reflect legal, technical, or business changes. We will post the updated date and provide additional notice where required.
• Privacy contact:

1. Cookie Categories

• Strictly Necessary: checkout, cart, account login, security, fraud prevention, consent preferences, and core Site functions. These generally cannot be disabled through the Site.
• Functional: remember preferences and enhance features.
• Analytics: help measure traffic, performance, engagement, and errors.
• Advertising: help measure campaigns, limit repetition, build audiences, or personalize advertising where permitted.

2. Cookie Table

3. Consent and Controls

• On the first visit, users in jurisdictions requiring consent should receive a clear choice before nonessential Cookies are activated.
• Users may accept, reject, or customize nonessential Cookies through [INSERT COOKIE SETTINGS LINK]. Withdrawing consent should be as easy as granting it.
• Browser settings can also block or delete Cookies, but doing so may affect functionality.
• ERYTH will honor Global Privacy Control or another legally recognized universal opt-out mechanism where required.

4. Do Not Track

• Browser “Do Not Track” signals are not standardized. ERYTH responds to legally recognized opt-out preference signals as described above.

5. Changes and Contact

• We may update this policy as technologies or laws change. Questions may be sent to support@erythminerals.com.

1. Current Shipping Destinations

• United States: [LIST EXCLUSIONS, INCLUDING TERRITORIES, P.O. BOXES, APO/FPO, OR RESTRICTED STATES IF ANY].
• Canada: available to eligible addresses, subject to customs, carrier, product, and legal restrictions.
• Mexico: available to eligible addresses, subject to customs, carrier, product, and legal restrictions.
• ERYTH currently does not ship to other countries. We may refuse or cancel an order to a restricted or unsupported address.

2. Processing Time

• Standard processing: [INSERT 1-3 BUSINESS DAYS OR ACTUAL WINDOW].
• Orders placed after [INSERT CUTOFF AND TIME ZONE], on weekends, or holidays begin processing the next business day.
• Preorders, launches, personalized items, and high-volume periods may have separate timelines disclosed on the product page or checkout.
• Processing time is separate from carrier transit time.

3. Shipping Rates and Services

• United States standard: [INSERT RATE OR FREE-SHIPPING THRESHOLD].
• United States expedited: [INSERT RATE / SERVICE / ESTIMATE].
• Canada: [INSERT CALCULATED OR FLAT RATE].
• Mexico: [INSERT CALCULATED OR FLAT RATE].
• Free shipping promotion: [INSERT THRESHOLD, ZONE, EXCLUSIONS, AND WHETHER BEFORE/AFTER DISCOUNTS].
• Displayed delivery dates are estimates unless expressly guaranteed.

4. Order Tracking and Address Accuracy

• Tracking information will be sent to the email or phone number provided when available.
• Customers must provide a complete, accurate delivery address. Contact support promptly if a correction is needed. We cannot guarantee changes after fulfillment begins.
• Additional costs caused by an incorrect or incomplete address, refused delivery, or unclaimed parcel may be deducted from any permitted refund or charged for reshipment, subject to applicable law.

5. Delays and FTC Shipping Rule

• ERYTH will maintain a reasonable basis for advertised shipment times. If no shipment time is stated, ERYTH will follow applicable legal requirements, including the federal default shipment rule.
• If ERYTH cannot ship within the promised time, ERYTH will provide a delay notice and seek consent to the delay or issue a prompt refund as required.
• ERYTH is not responsible for carrier, weather, customs, labor, disaster, or other delays outside its reasonable control, but this does not eliminate legally required remedies.

6. International Duties, Taxes, and Customs

• For Canada and Mexico, [SELECT: duties and taxes are prepaid at checkout / duties and taxes are unpaid and collected from the recipient].
• The customer is the importer of record unless checkout states otherwise and is responsible for accurate customs information and lawful importation.
• Customs authorities may open, inspect, delay, reject, or return packages. ERYTH cannot guarantee customs clearance.
• Orders returned because duties were unpaid, delivery was refused, or import requirements were not met will be handled under the Return Policy and applicable law.

7. Lost, Stolen, Damaged, or Missing Packages

• Report visible shipping damage, leakage, missing items, or an incorrect product within [INSERT 7 DAYS] of delivery at support@erythminerals.com, with order number, packaging photographs, shipping label, lot number, and product photographs.
• Report a package marked delivered but not received within [INSERT 3 DAYS]. Check household members, neighbors, delivery location, and carrier notices first.
• ERYTH may investigate with the carrier and may offer replacement, refund, or another legally appropriate remedy. Fraudulent claims may be denied and reported.

8. Contact

Shipping questions:

1. Eligible Returns

• A return may be considered only when the item remains sealed, unused, unopened, untampered with, and inside the original unopened shipping box.
• A return authorization must be requested within [INSERT NUMBER] calendar days after delivery by emailing support@erythminerals.com.
• Do not send a product back without written authorization and return instructions.
• ERYTH may require photographs, order verification, lot information, and confirmation that all seals and the shipping box remain unopened.

2. Nonreturnable Items

• Opened or used ingestible supplements.
• Any bottle or product removed from the original sealed shipping box.
• Items with a broken, altered, missing, or compromised safety seal.
• Products exposed to improper storage, heat, freezing, contamination, or tampering.
• Gift cards, digital goods, final-sale items, samples, promotional gifts, and personalized products, unless law requires otherwise.
• International orders refused for unpaid duties, customs noncompliance, or buyer import restrictions may be nonrefundable except as required by law.

3. Damaged, Defective, Leaking, Incorrect, or Unsafe Products

• The restrictions above do not prevent a customer from reporting a product that arrived damaged, defective, leaking, incorrect, contaminated, misdescribed, or otherwise subject to a remedy required by law.
• Contact support@erythminerals.com within [INSERT 7 DAYS] of delivery and provide the order number, photographs of the shipping box, label, bottle, seal, damage, and lot number.
• Keep the product and packaging until ERYTH provides instructions. Do not consume a product with a damaged seal, leakage, unusual appearance, or suspected contamination.
• Depending on the circumstances and applicable law, ERYTH may replace the item, refund the purchase price, provide store credit with consent, or issue another appropriate remedy.

4. Refund Method and Timing

• Approved refunds are issued to the original payment method unless otherwise required or agreed.
• Original shipping, expedited shipping, duties, taxes, brokerage, and return shipping are [SELECT POLICY], except where the error is ERYTH’s or law requires reimbursement.
• Allow [INSERT 5-10 BUSINESS DAYS] after approval for processing; financial institutions may require additional time.
• ERYTH may deduct authorized costs for ineligible, incomplete, or refused returns to the extent permitted by law.

5. Order Cancellation

• Request cancellation immediately at support@erythminerals.com. Cancellation is not guaranteed after an order enters fulfillment.
• If an order has shipped, the applicable return restrictions apply.
• Subscription cancellation affects future renewals and does not automatically cancel an order already processed, unless disclosed otherwise or required by law.

6. Chargebacks and Fraud

• Contact ERYTH before initiating a chargeback so we can investigate and attempt resolution.
• ERYTH may suspend accounts, cancel orders, preserve evidence, and contest chargebacks involving fraud, false claims, return abuse, or unauthorized resale.

7. Consumer Rights

• This policy does not exclude, restrict, or replace mandatory rights that cannot be waived under applicable law, including remedies for defective, unsafe, damaged, or misdescribed goods.
• For Canadian and Mexican customers, local mandatory consumer-protection rights may apply regardless of this policy.

1. Enrollment

• Before enrollment, checkout must clearly and conspicuously disclose the product, recurring price, shipping and taxes, billing frequency, renewal timing, minimum commitment if any, cancellation method, and material limitations.
• Enrollment requires affirmative consent separate from agreement to unrelated terms. Keep evidence of consent, disclosures, and transaction confirmation.

2. Recurring Authorization

• By subscribing, you authorize ERYTH and its payment provider to charge the disclosed recurring amount to your payment method until cancellation.
• Prices or material terms may change only after legally sufficient advance notice and any consent required by law.

3. Renewal Notices

• Send an immediate confirmation containing the material terms and cancellation instructions.
• Send renewal reminders where required and as a customer-friendly practice [INSERT TIMING].
• For failed payments, ERYTH may retry charges in accordance with disclosed practices and applicable law.

4. Changes, Skips, and Cancellation

• Customers may cancel through [ACCOUNT PORTAL URL], by emailing support@erythminerals.com, and through any additional method required by law.
• Online enrollment should support an easy online cancellation mechanism.
• Cancellation takes effect [INSERT: immediately / after current paid term]. Orders already processed may remain subject to the Return Policy.
• Customers may [SKIP / PAUSE / CHANGE FREQUENCY] through [INSERT PROCESS].

5. No Hidden Consent

• Prechecked boxes, silence, or failure to reject unrelated offers will not be treated as subscription consent.
• ERYTH will not misrepresent price, frequency, cancellation, product quantity, trial terms, or material conditions.

6. Termination

• ERYTH may terminate a subscription for fraud, abuse, failed payment, product discontinuation, legal restrictions, or operational necessity. Any prepaid unfulfilled amount will be handled as required by law.

1. Educational Information Only

• Site content is provided for general educational and informational purposes. It is not medical, nutritional, pharmaceutical, diagnostic, treatment, or emergency advice and does not establish a professional relationship.

2. Dietary Supplement Statement

• Statements concerning dietary supplements have not necessarily been evaluated by the Food and Drug Administration.
• Where required for structure/function claims, use prominently and in bold: “This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.”

3. Individual Results

• Experiences and results vary. Testimonials describe individual experiences and do not guarantee typical or future results.
• Do not rely on reviews or Site content to diagnose or manage a condition.

4. Safe Use

• Read and follow the label. Do not exceed directions.
• Consult a qualified healthcare professional before use if pregnant, nursing, taking medication, under medical supervision, managing kidney, heart, electrolyte, blood-pressure, or other health concerns, or considering use by a minor.
• Stop use and seek medical advice if adverse effects occur. For emergencies, contact emergency services or the appropriate poison-control service.

5. Claims Review

• All express and implied claims—including claims conveyed by imagery, testimonials, hashtags, influencer scripts, product names, comparisons, and before-and-after content—must be truthful, non-misleading, and adequately substantiated before publication.
• Do not use disease claims, unqualified safety claims, guaranteed outcomes, fabricated reviews, undisclosed endorsements, or “FDA approved” language for a dietary supplement.